1. Definitions
“Bwinners Zambia” means the brand and all products offered online via www.bwinners.com.zm
- “Customer Funds” refers to funds held to the credit of Customers (deposits, winnings, bonuses).
- “Kwacha (ZMW)” is the currency of operation.
2. About Bwinners Zambia
Bwinners Zambia is operated under local jurisdiction and holds all customer funds separately from business funds. While steps are taken to protect your funds, there is no absolute guarantee in the event of insolvency.
3. Licensing
Bwinners Zambia is subject to Zambian gambling and betting regulations.
4. Your Participation
Minimum age: 18+ only.
- Participation from excluded countries or via VPN is prohibited.
- Bwinners Zambia may void any bet placed from excluded jurisdictions and retain a 10% admin fee.
5. Your Account
You may open one account only.
- Provide accurate, up-to-date information.
- Account must be verified with valid Zambia-issued ID and proof of residence for withdrawals over ZMW 2,000.
- Dormant after 12 months of inactivity.
6. Deposits and Withdrawals
Minimum deposit: Based on method (e.g., ZMW 1 via MTN).
- Minimum withdrawal: ZMW 1 Maximum withdrawal: ZMW 30,000 per day
- Withdrawals may require full KYC verification.
- Any un-wagered deposits withdrawn directly may incur an 5% processing fee.
7. Promotions
Promotions are governed by separate terms. Bwinners Zambia may withdraw or modify any promotion at any time.
8. Privacy
Bwinners Zambia complies with Zambia’s Data Protection Act. Your data is stored securely. Marketing communications are opt-in.
9. Responsible Gambling
Players can request self-exclusion or time-out periods. Responsible gaming tools and support resources are available via our website.
10. Player Protection
See the full Player Protection Policy for dispute handling, complaint resolution, and self-exclusion procedures.
11. Intellectual Property
All trademarks, designs, and content are property of Bwinners Zambia. Unauthorised use is strictly prohibited.
12. Third-Party Content Disclaimer
For clarity, transparency, and to protect our customers and the integrity of the Bwinners brand, please note that Bwinners is responsible for content, promotions, announcements, and communications published through its officially authorized channels.
Our Official Channels
The official Bwinners brand is represented through the following authorized channels:
- Official Website: bwinners.com.zm
- Facebook: https://www.facebook.com/bwinnerszambia/
- Instagram: https://www.instagram.com/bwinnerszambia/
- Phone: +260 570834772
- Email: support@bwinners.com.zm
Customers should verify that they are interacting with a website, account, or channel that is officially operated or authorized by Bwinners.
The official Bwinners website and verified social media accounts remain the authoritative sources for Bwinners announcements, promotions, terms, and official communications.
Third-Party Content
The Bwinners name, logo, trademarks, promotional materials, or other brand assets may appear on websites, social media accounts, blogs, affiliate platforms, advertising platforms, and other third-party channels operated by affiliates, partners, content creators, publishers, or members of the public.
Unless expressly stated otherwise, Bwinners does not own, operate, control, or endorse content published on third-party platforms.
Content published by affiliates, partners, influencers, content creators, publishers, or other third parties is their responsibility and does not necessarily represent the official views, offers, terms, conditions, policies, or communications of Bwinners.
The use of the Bwinners name, logo, or other brand materials by a third party does not, by itself, mean that the content has been created, reviewed, approved, or endorsed by Bwinners.
No Responsibility for Unauthorized Content
Bwinners accepts responsibility for the accuracy and content of communications published through its officially authorized channels.
To the extent permitted by applicable law, Bwinners is not responsible for:
- Content published by unaffiliated third parties;
- Statements, claims, representations, or promises made by affiliates or other partners outside approved Bwinners communications;
- Promotions, bonuses, offers, or other campaigns published without official authorization;
- Misleading, inaccurate, incomplete, or outdated information published on third-party websites or social media accounts;
- Content created, modified, reproduced, or shared by members of the public;
- Third-party websites, social media accounts, advertising platforms, or other external platforms that reference, reproduce, or otherwise use the Bwinners brand.
Customers should always verify promotions, offers, announcements, bonus terms, and other information through the official Bwinners website or verified official social media channels before relying on them.
Brand Use by Partners and Affiliates
Affiliates, partners, influencers, publishers, and other authorized third parties may be permitted to use the Bwinners brand name, trademarks, and approved marketing materials, subject to applicable agreements, creative guidelines, and brand requirements.
Such permission does not mean that Bwinners creates, reviews, approves, endorses, or assumes responsibility for all content subsequently published by those parties.
Any third-party use of the Bwinners brand must comply with the applicable agreement, approved brand and creative guidelines, advertising requirements, and all applicable laws and regulations.
Affiliates and other authorized partners are responsible for the content they publish through their own websites, social media accounts, advertising channels, and other third-party platforms, including ensuring that their communications accurately reflect any applicable Bwinners terms and conditions.
Reporting Unauthorized or Misleading Content
If you encounter content using the Bwinners name, logo, or other brand assets that you believe is misleading, unauthorized, fraudulent, or inconsistent with official Bwinners communications, please report it through our official customer-support channels.
Where appropriate, please provide the relevant link, screenshot, account name, or other information that may help us review the content.
Official Source of Information
For your protection, always verify Bwinners information through our official channels.
The official Bwinners website and verified official social media accounts are the authoritative sources for Bwinners announcements, promotions, offers, terms, conditions, and official communications.
13. Interruptions in Play
- No liability for connection issues, server crashes, or delayed results.
- Malfunction voids all affected games or tickets.
14. Customer Support
Email: support@bwinners.com.zm
- WhatsApp: +260 570834772,
- Response time: within 24hr to 48 hours
15. Disputes
If not satisfied with the outcome of a complaint, you may escalate to the Zambia Gaming Board or the Lotteries & Gaming Authority (LGA).
16. Liability
Bwinners Zambia is not liable for losses arising from software failure, errors in odds, or connection interruptions.
17. Bwinners Zambia is Not a Financial Institution
Does not provide financial or tax advice.
- Anti-arbitrage and anti-money laundering policies strictly enforced.
18. Account Suspension or Closure
Bwinners Zambia reserves the right to suspend or terminate accounts suspected of fraud, multi-accounting, collusion, or other violations.
19. Other
Governing Law: Zambia
- Currency: Kwacha (ZMW)
- Changes: Terms may be updated; customers will be notified upon next login